Delivery policy

Delivery policy

Please note that official working days are in Creativity from Monday to Friday. Sundays, holidays, and official holidays are a holiday for all creative employees and shipping companies

Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easy for you because your comfort is our priority.

get up creativity Your orders will be delivered through the company’s fleet. Other delivery companies or individuals may be used during peak times to confirm your service and deliver your orders at a time that suits you.

Our delivery approach Creativity is delivery within two business days depending on your geographical area)

The item must be ordered at least a day before the time you want to obtain it so that the delivery team can provide the item, taking into account the time of order (not to be late) and the creative work times. In addition, there are goods that require more than this time to prepare, and it may take up to a day or several days. Depending on the nature of the product

In case of urgent orders, please contact customer service and we will do our best to assist you

Your signature will be required on the invoice copy to confirm your receipt of the products as shown on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered your receipt of the order

If we arrive at the registered address and no one is present at this address, please contact customer service to determine another time for delivery. The company will not be responsible for any request that exceeds the 3 days from the first date of delivery of the order. Please note that if you are not available at the agreed time for delivery twice, additional fees will be charged for delivery after that.

Delivery fees are 25 dirhams per order within the UAE

Shipping fees for all countries depend and change according to the weight of the order

To know the shipping cost to other countries, please contact us via the following WhatsApp

WhatsApp :

+971 50 772 0685

 Delivery schedule-

We provide order delivery service within two working days for ready-made orders

Important information about delivery-

The applicant is required to sign a document receiving the purchases

Creativity We guarantee the safety of your order from theft and damage the moment it leaves a store Until the moment of delivery. The creativity company and the delivery company are not responsible for the product after signing the receipt document

Shipping is done by Fast Lane Company to regions within the United Arab Emirates

The approximate delivery time guide is used starting from the moment the order is dispatched. Al-Ebdaa is not responsible for any delay that occurs due to fees payment procedures by the applicant.

Adding fees to the cost of shipping the order if the delivery location is located within a remote area

If you wish to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there

Please note that if your order has already been sent and you wish to cancel it, it must not be received

If you receive your order after canceling it, you will bear all the return costs in accordance with the return conditions described

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